Celebrate a significant milestone in your life or honour someone special with our exquisite Milestones Keepsakes Gift Set. Capturing the essence of these important moments, our keepsakes are a remarkable way to commemorate and cherish the journey. Each meticulously curated set contains everything necessary to order a keepsake, elegantly presented in a beautifully packaged box, ready to be gifted with love. Whether it's a new parent embracing the joy of parenthood, a Christening filled with blessings, a heartfelt Mother's Day tribute, a festive Christmas surprise, or a milestone birthday marking a lifetime of memories, our Milestones Keepsakes Gift Set is the perfect choice.
Each gift set includes:
The recipient can take their time choosing the clothes, the keepsake animal and the personalisation that they want. When they're ready they just fill out the form, pop it in the mail bag along with the clothes and send the items to us (they will need to pay the postage for the clothes coming to us).
We can post the gift set to you or we can send them directly to the recipient, just make sure you put the name and address of the person receiving the gift set in the 'Shipping Address' at the checkout. If you are sending it directly to the recipient and would like to add a message, please include the wording at the checkout.
There's plenty of information in the set about us and how our process works and we always encourage customers to get in touch if they want to make any changes. If you want to, you can also add additional credit to the set so that the person can order a different item (such as a quilt). If you want to do this then please drop us an email or call us first to discuss the amount and the process.
Please Note: Gift Sets are not redeemable against other items on the website or for their original purchase value, as the set cost includes the items and packaging within the set, as well as postage of the final item back to the recipient. The sets can not be used in the same way as a voucher. The gift set is valid for 12 months from the date of purchase. The sets only include return postage to a UK address.
Mainland UK Delivery Rates
| Delivery Option | Dispatch Time | Delivery Time | Tracked | Signed For | Cost |
|---|---|---|---|---|---|
| Standard Keepsake | Approx 4 weeks from receipt of clothes | 24 Hours | Yes | Yes | £7.50 |
| Standard Non-Keepsake | 3 - 5 Working Days | 2 - 3 Working Days | No | No | £3.50 |
| 1 Week Express (Keepsakes Only) | Within 1 week from receipt of clothes | 24 Hours | Yes | Yes | £30.00 |
European Delivery Rates
| Delivery Option | Dispatch Time | Delivery Time | Tracked | Signed For | Cost |
|---|---|---|---|---|---|
| Standard Keepsake | Approx 4 weeks from receipt of clothes | 2 Working Days | Yes | Yes | £20 |
| Standard Non-Keepsake | 3 - 5 Working Days | 2 - 3 Working Days | No | No | £5 |
| 1 Week Express (Keepsakes Only) | Within 1 week from receipt of clothes | 24 Hours | Yes | Yes | £30 |
Non-Mainland UK and International Delivery
We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout. Delivery charges for any address outside of the non-mainland UK will cover shipping only. From 1 January 2021, the United Kingdom (UK) is no longer a member of the European Union (EU). If you buy goods from the UK (excluding Northern Ireland) from 1 January 2021, you may incur charges. Love Keep Create will not be held liable for any additional charges.
How quickly will my order arrive?
Our aim is to dispatch all non-bespoke, non personalised orders within one working day.
For keepsake items you will get an order confirmation as soon as you place your order, with instructions for posting the clothing to us. The average turnaround time for keepsakes is approximately 4 weeks. Orders placed using the Express services can be completed within 1 week of us receiving the clothing, depending on the level chosen.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose. All personalised keepsakes are sent via fully tracked and signed for 24hr DPD service (delivery only made on working days).
Non personalised items are sent via Royal Mail First Class.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the DPD Local website.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Friday.
Will I need to sign for my order?
If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt, unless you use the DPD link provided in the email/text to give them delivery instructions (such as leaving the parcel in a safe place, with a neighbour, delivering on a different day etc).
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 0333 444 9144 or email us at info@lovekeepcreate.co.uk:
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
Collect in person
You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:
Unit 8 Burrington Business Park
Burrington Road
Plymouth
PL5 3LX
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 0333 444 9144 or by email at info@lovekeepcreate.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund. We cannot take back keepsake animals unless the item is actually faulty.
Please do not return a damaged order to us without contacting us first.
We cannot accept personalised items back unless they are actually faulty. Please note that there is a wide variation in how the keepsakes come out, due to the very different natures of the fabrics we receive and the final item may well not look exactly like the pictures on our product pages. If you are not happy with your order for any reason please get in touch straight away to discuss it.
Non personalised items can be returned in their original condition and packaging within 14 days of delivery. We will then either replace the item or, if you prefer, offer a full refund of the goods less the original delivery charges. All return postage is the responsibility of the purchaser and we recommend that you obtain a proof of postage receipt from the Post Office.
Our return address is:
Unit 8 Burrington Business Park
Burrington Road
Plymouth
PL5 3LX
