Gift Vouchers

Types of clothing.  We use baby grows as a guide for numbers of items (below) but you can send us pretty much any clothing.  We can work with all kinds of materials - if they are delicate/knitted then sometimes we back them with another fabric for stability.  We struggle to work with very chunky knits and we can’t use plastic rainwear or swimwear.  On the whole we can do most things, however the wider the variety of fabrics the less ‘uniform’ the finished item will look.

Number of items.  As a guide to what to send in we ask the for equivalent number of babygrows.  This assumes babygrows that are approximately 0-6months.  If they are tiny babygrows, vest, tops, trousers etc then they would count as half a babygrow.  Equally, if the items are much bigger babygrows, or dresses with quite a bit of fabric to them etc, then you may be able to send less.  Generally we would say it is better to send slightly too much than too little. 

Notes.  Please do tell us in a note with the clothes which are the favourites, especially if you are sending more than we’ve asked for, so that we can make sure they appear prominently on the finished item.  Please do tell us if you want a bit of everything using.  If you don’t, and we don’t need it all, then we will make a decision about what to use and will send back any uncut items.  Similarly, it is really important to let us know if you are sending in certain items which are particular favourites, or if you want bits of detailing etc using in a particular way.  We will always do our best to adhere to these requests, although it may not always be possible.  

Quality.  Obviously the most worn items of clothing are often the favourites and we love these.  However, please be aware that the more stretched/worn/washed something is, the more delicate the finished item will be as stitches are more likely to pull into little tiny holes on seams.  Also, more won/stretchy fabric tends to look more stretched – obviously!  This doesn’t mean it is over-stuffed, it is just a consequence of the fabric.  We think it still looks lovely, but you just need to be aware that it may look more different to the pictures on the product pages.  There are lots of customer photos on our Facebook page (www.facebook.com/lovekeepcreate) so please do look there for more real life examples.  We strongly encourage customers to look at the customer photos  so that you can get a good idea of the variety in appearance of the products. 

Offcuts.  We do keep remnants of fabric for a short amount of time after dispatching your order, so if you aren’t happy, or want something back, you need to tell us quickly.  Once your order is dispatched then we usually recycle remaining fabric within a few weeks.

How do I send them in?  Once you have placed your order you will receive a confirmation email with postage instructions.  Please follow the instructions!  It is really important to make sure the order reference and a senders address is on the outside of the parcel.

• If you order keepsakes that would normally go Royal Mail but get more than one, then we will send them with the courier.  
• If you choose the Express Service this will include us getting the item back within the three week time frame (sometimes sooner) and there is no need to pay extra postage - it will almost certainly go with a next day courier anyway.  
• We do offer international shipping based on the best courier quotes we can get, it is best to get in touch with us to discuss what you want to order and where it would be going so that we can get a more accurate quote.  
• It is really important that you tell us if you are going to be on holiday for an extended period so that we don’t dispatch your keepsake during this time.  If parcels are uncollected after three weeks the post office/courier return them to us and we will charge the shipping cost again to cover the cost of re-sending it.
• We have a maximum postage limit of £15, so we don’t charge anything above this amount.