Prices – All prices are inclusive of VAT where applicable. Postage and Packaging and additional charges for personalisation are added as the you complete the order and will also be explicitly stated at the checkout.
Payment Terms – All items must be paid for at the point of order, by Visa, Mastercard, Maestro and Visa Electron, or PayPal. We may consider special requests for payment by bank transfer, cheque and, in some cases for very large orders, payment in instalments. Any such requests should be sent via email before placing an order. We reserve the right to decline any such requests. In any case, no items will be dispatched by us until full payment has been made. Once payment is made the seller will provide the goods agreed in the sale within the timeframe specified. Where this is not possible the seller with either return the money, or the buyer can opt to wait the additional time specified by the seller for the item to be delivered.
On completion of your order you will receive an order number – please make a note of this reference in case you do not receive an email confirmation. An email confirmation will be sent following every order and it is your responsibility to ensure that your email address is correct.
Sending us your clothes for keepsakes and other memory items. It is your responsibility to provide the right number of suitable clothes. To be deemed suitable the clothes must be in what we deem to be suitably good condition for re-stitching together. If clothes are too worn when we receive them we reserve the right to refuse to use them and you will be informed and given the opportunity to send in additional clothes – though you will obviously pay the additional postage and packaging. If you specifically want all the items using, or feel particularly strongly about certain items, this must be specified when the clothing is sent to us. We will do our best to honour all requests but cannot guarantee to include all special requests.
If you are in any doubt about the condition of the clothes, the quantity, or have any other questions about them please email us before you send them. We cannot be responsible for any items lost in the post on their way to us and we therefore recommend that you send all clothes recorded delivery.
Delivery – All items dispatched by us are delivered by UK Mail courier and should arrive within 1 working day from dispatch. We are unable to accept responsibility for items once they are dispatched with the courier.
Returns, Refunds and Exchanges – We do our very best to make sure you receive the items you want, exactly as you want them. However, if any item arrives damaged, or if it is not the item you ordered, please inform us within 7 days of receipt to arrange a replacement or refund, provided the goods have not been used and are returned in their original condition.
For items where we are not informed within 7 days of there being an issue we reserve the right to refuse a refund. For keepsakes and other personalised items we are unable to provide a refund or exchange unless the item is faulty or incorrect due to a mistake on our part. Some of the keepsake animals can vary quite a lot in appearance depending on the material used (how stretchy it is for example) and we cannot guarantee that your keepsake will look identical to the photographs on our website. Where there is no actual fault with the item but you are unhappy with the appearance we may agree to try and alter it for a £15 fee and you will need to cover the postage back to us. We cannot refund or exchange used or customer damaged items.
Where returning items please get proof of postage and where possible use recorded delivery. For items that are faulty or incorrect we will refund the postage. No refunds or exchanges will be made until the goods have been returned to us. We will make design decisions about where items of clothing are used - if you feel strongly about where certain pieces of clothing are used you must inform us either at the time of ordering (via the customer notes section) or in a note enclosed with the clothing.
This does not affect your statutory rights.
Your right to cancel – If you order through our website, or over the telephone you have a statutory right to cancel your order and receive a full refund for the price paid for the product, under the Consumer Protection (Distance Selling) Regulations 2000. This right does not apply to any personalised products, or any products that have been tailored to your specific requirements. If you wish to exercise this right you must contact us by email or in writing to LoveKeepCreate Ltd, 27 Mutley Plain, Plymouth, Devon, PL4 6JG, before the end of the 8th working day after you receive the item from us. You will be responsible for the postage cost of returning the items to us, but where all the items in an order are returned we will refund the cost of the original postage from us, along with the price paid. If you wish to cancel an order for a keepsake/memory product you may do this by emailing or writing to us at the address above, prior to sending us your clothes for that order and we will refund the full price you paid.
Supply – All of our orders are subject to availability. We reserve the right to refuse to supply any individual or company.
Copyright – our customers are reminded that all of our designs are copyright protected and any attempt to reproduce them or any of the images on our site will result in legal action being taken.
Disclaimer – We do our very best to ensure that all of the information on our website is correct. Given the handmade and very personalised touches that our products receive all measurements are approximate. Particularly with keepsakes and other memory items the products can vary greatly in their appearance due to the types of materials supplied by you. We use the same patterns for each keepsake/memory item and any variations are therefore unavoidable and we will not replace items where they do not exactly match the product example photograph on the website.
This Website and all contents (including all photographs, images, descriptions, drawings and other material of any description) are owned by LovedKept. It is protected by copyright, which along with all other intellectual property rights in the Website belong to LovedKept. The Website is available for your personal use only. You may only download, print, store and use any material appearing on the Website for the purpose of purchasing or researching the purchase of any product from LovedKept for yourself, family or friends or providing such material to your family or friends for the same purpose. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, download, print, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use or make available any material appearing on this Website except as set out above or agreed by LovedKept in writing in advance. We may terminate your licence to use and may prevent your using this Website in the event of your breaching these terms.
1. How to Enter on Twitter and Instagram
1.1. To enter the competition entrants will need to comment on their social media profiles with their suggestion or idea for a keepsake with the hashtag #CreateAKeepsake
1.2 They can also post a picture to support their keepsake idea if they wish. They will need to tag @lovekeepcreate and again use the #CreateAKeepsake
1.3. The winner will be chosen by Love Keep Create based on the most appealing and creative idea
2. When to Enter and Who can Enter
2.1. The Competition opens on Tuesday March 18, 2017 and closes at midnight on Friday May 5, 2017. The winner will be announced on Monday 8 May 2017.
2.2. Entrants can enter at any point between these dates
2.3 Entrants can enter if they have a private or public account. If they have a private account refer to the publicity under section 4.
2.4. Entrants can enter the Competition as many times as they like but multiple entries in a single day will not be accepted. Entrants can like, share, comment, tweet and RT as many times as they like.
2.5. The Competition is only open to UK residents aged 18 or over, excluding employees and agents of Love Keep Create and anyone professionally connected with the administration of the Competition.
3.1. The prize for winning the competition will be a Love Keep Create Keepsake to value of £55 PLUS £50 John Lewis Voucher. There is one prize of the afore mentioned for each social media platform.
3.2. The Prizes are as stated and they cannot be sold or exchanged for cash, goods or services. Unless specifically agreed in writing by Love Keep Create, the Prize is not transferable and must be taken by the winner in person.
4. Data Protection and Publicity
4.1. You consent to your surname, photograph and basic information about you being disclosed on Love Keep Create digital channels or other media if you win any Prizes under the Competition
4.2. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation. By entering the Competition, you agree that Love Keep Create may contact you in relation to the Competition
4.3. Competition winners will be contacted by Love Keep Create. You must provide accurate contact details on notification.
4.4.Love Keep Create reserves the right to use the voice, image, photograph, name and likeness of the winners for publicity and in advertising, marketing or promotional material without additional compensation or prior notice to the winners. In entering the Competition, all participants consent to such use of their voice, image, photograph, name and likeness.
5. Competition Rules
5.1. The Competition will be run and Prizes will be awarded at Love Keep Create’s sole discretion.
5.2. We reserve the right to suspend or terminate your access to Love Keep Create’s website and services, and to refuse entry into the Competition
5.3. We reserve the right to change the Competition rules and these Terms and Conditions from time to time. If we do so, we will always have the most up to date terms and conditions on the Website and in the case of a discrepancy between these terms and conditions and those on the Website, the Website terms and conditions will apply. Your continued use of the website will constitute your acceptance of the new rules and/or Terms and Conditions
5.4. All intellectual property rights in the images and materials on the Website, and used in the services provided by Love Keep Creae and no person may make any use of them without Love Keep Create’s express permission.
6.Liability and Indemnities
6.1. Except in the case of death or personal injury arising from its negligence, or in respect of fraud, and so far as is permitted by law, Love Keep Create and its associated companies and agents and distributors exclude responsibility and all liabilities, whether direct or indirect, arising from:
6.1.1. any postponement or cancellation of the Competition;
6.1.2. any changes to, supply of or use of the Prize; and
6.1.3. any act or default of any supplier, which are beyond Love Keep Create’s reasonable control.
6.2. Love Keep Create does not accept responsibility for any liability arising from technical incompatibility, problems relating to the internet, or technical difficulties of any kind
6.3. Love Keep Create shall not be liable, whether in tort, contract, misrepresentation or otherwise for loss of profits, loss of anticipated savings, loss of goods, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses
6.4. You agree to indemnify Love Keep Create against all liabilities, claims and expenses that may arise from any breach of your agreement with Love Keep Create.
7.1. The Competition and these Terms and Conditions are governed by English Law. England & Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions.