How It Works

Decide what items you'd like to send us. This is step one as the most important thing is choosing the items that are sentimental to you and the ones you really want to treasure. The only thing to bear in mind are thick materials like leather and denim can be tricky to work with, thin materials like chiffon may be delicate and affect the durability of the finished item.

Choose your keepsake. We have a wide range of keepsake options, of course our classic bears but many other animals too, as well as blankets, cushions and much more. When browsing for your perfect keepsake make a note of how many clothing pieces you have. In each description box will give you a guideline for how many items we need per keepsake. Personalise your order online and checkout when ready.

Post your items to us. You will have two choices at checkout to 'choose your own method' for postage. We always recommend sending it tracked whichever company you choose. You can also use the 'Royal Mail Collection' service where we can book a collection for you from your address. You have 12 months from ordering to send us your items. Make sure to add any specific notes in the parcel you'd like our team to know.

Off to our memory makers. We will let you know when the clothing arrives with us. Standard turnaround is approximately 4 weeks subject to availability. With options to upgrade to an express 1 week turnaround. Our memory makers will take excellent care of your items and contact you if we have any questions regarding your order whilst making.

Receive your keepsake. Your item will be sent back to you via tracked courier. Keepsakes are sent in a cotton dust bag for protection and storage once you receive the item. Some packaging may vary on keepsake size or item requirements. Make sure to send us a picture of your finished piece with a review for our gallery!